Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating long-term relationships while supporting store goals and occasional visual merchandising or training needs.
Responsibilities
- Provide a welcoming and high quality client experience aligned with brand standards
- Develop and cultivate long lasting client relationships through active clientele management
- Proactively reach out to existing clients and develop new clients to drive sales
- Achieve and exceed individual sales goals and key KPIs
- Review personal KPI performance and adjust sales approach as needed
- Support inventory preparation and execution as necessary
- Follow up on customer charge sends repairs and holds
- Support and maintain visual merchandising standards
- Collaborate with store leadership to adhere to company policies and procedures
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment
- Customer service or hospitality experience acceptable in lieu of retail
- Team oriented with strong interpersonal and communication skills
- Professional presentation and client centric approach
- Dependable punctual and flexible
- Proficiency with Microsoft tools such as Word Excel and Outlook
- Ability to communicate in English additional languages preferred
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