SummaryAs a Personal Shopper at Holt Renfrew, you will represent the pinnacle of sales and service, working in a full commission role with unlimited earning potential. You will be responsible for generating significant sales volume and providing exceptional customer service, both in-store and off-site.
Responsibilities- Sell the entire store's offerings and provide comprehensive wardrobe solutions for customers.
- Cultivate new customer relationships and introduce them to Holt Renfrew.
- Demonstrate expertise in products and styling to meet customer needs.
- Maintain private shopping suites and surrounding areas to visual standards.
- Deliver Holt Renfrew's "Create the Extraordinary" sales and service consistently.
- Exceed all sales and service goals and targets.
- Build and maintain a loyal personal client base.
- Update customer profiles and information regularly.
- Attend educational sessions on product knowledge and sales techniques.
- Provide on and off-site selling and service to clients.
- Communicate with clients about events, merchandise requests, and follow-ups.
- Collaborate with management and exclusive services teams to meet customer needs.
- Network within the community to enhance the role's profile.
- Resolve customer service issues and collaborate with management on complex issues.
- Comply with all Health & Safety policies and requirements.
Requirements- Proven ability to exceed sales targets.
- Established high-value customer base with significant sales volume.
- Knowledge of wardrobing and styling techniques.
- Ability to establish and maintain customer relationships.
- Collaborative and team-oriented mindset.
- Entrepreneurial, competitive, and self-motivated attitude.
- Ability to work in a fast-paced, multi-tasking environment.
- Flexible schedule availability, including nights, weekends, and holidays.
- Minimum of five years of experience in a commission-based sales environment.
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