Customer Service Concierge - Beverly Hills

As a Customer Service Concierge at our Beverly Hills location, you will play a crucial role in enhancing the customer experience by providing exceptional service and support. You will be the first point of contact for clients, assisting them with their needs and ensuring a seamless visit to our store.

• Assist with returns, curbside pickup, buy online/pick up in store, change requests, cash pickup, and other duties.
• Swiftly manage escalated customer issues and partner with in-store leadership when required.
• Collaborate with Client Advisors to ensure client engagement and meet customer expectations.
• Promote in-store activations, events, and services such as alterations, the restaurant, spa treatments, and valet services.

• Minimum 1 year of experience in customer service or hospitality industries.
• Proven ability to effectively promote products and services.
• Familiarity with retail and mobile technologies.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.