Summary
The Designated Beauty Advisor develops deep, long-lasting customer relationships to drive sales and brand loyalty for an assigned luxury beauty house. Responsible for achieving personal and brand sales targets while delivering expert product knowledge and exceptional customer service.
Responsibilities
- Consistently deliver extraordinary service and personalized consultations to customers.
- Meet and exceed individual and brand sales and service targets.
- Build and maintain a loyal personal client base through acquisition and retention activities.
- Share expert product knowledge with the store selling team and participate in vendor education.
- Drive brand sales through marketing suggestions, event execution, and assortment recommendations.
- Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
- Communicate regularly with clients via phone, mail, and electronic methods regarding events and follow-ups.
- Resolve customer service issues and work with selling management on escalations while complying with health, safety, and privacy policies.
Requirements
- High school diploma or equivalent.
- Minimum of 2 years' experience in a commission-based sales environment.
- Proven ability to exceed sales targets; prior luxury retail/product specialist experience preferred.
- Strong interpersonal and collaborative skills; ability to work in a team-oriented environment.
- Comfortable working a flexible schedule including nights, weekends, and holidays.
- Ability to multitask in a fast-paced environment with minimal supervision.
