Summary
Trusted style advisor responsible for building lasting customer relationships in-store and online, offering personalized styling across departments and supporting sales growth through appointments and outreach. Completes comprehensive training and uses digital tools to engage customers while maintaining an organized selling environment. Works a flexible retail schedule including evenings and weekends and performs frequent physical tasks associated with merchandise handling.
Responsibilities
- Provide confident, honest styling advice to help customers select complementary pieces.
- Create connections through in-store interactions and digital engagement such as text and social media.
- Drive sales by setting appointments, following up with customers, and promoting events and new arrivals.
- Use Nordstrom apps and tools to inspire customers and share curated looks.
- Maintain a clean, organized sales floor and merchandise presentation.
- Sell across multiple departments and adapt to varied customer needs and price points.
- Collaborate with team members to ensure seamless customer experiences.
- Handle merchandise, including lifting and moving items up to 25 pounds occasionally.
Requirements
- Styling and wardrobe knowledge with the ability to advise on complete looks.
- Strong communication skills and ability to build meaningful customer relationships.
- Entrepreneurial mindset with motivation to grow personal sales through appointments and networking.
- Organizational skills and adaptability to multitask in a fast paced retail environment.
- Flexibility to work evenings and weekends to meet business needs.
- Physical ability to perform continuous movement for 6 to 8 hours per shift and frequent bending and reaching.
- Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
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