Summary
The Logistics Specialist is an on-site retail operations role responsible for shipping, receiving, order fulfillment and backroom organization to support timely product flow to the sales floor. This position executes BOPIS, order picking, PO receiving and reconciliation, and supports loss prevention and operational audits. The role works closely with store operations to maintain inventory accuracy and presentation standards.
Responsibilities
- Review and prioritize order queue to meet fulfillment and on-time targets and reduce cancellations.
- Complete order picking, packaging to standards, BOPIS fulfillment and ensure timely delivery of orders.
- Receive shipments, perform PO receiving (including hanging goods), reconcile rebalance documents, and monitor RTVs and MTM refusals.
- Coordinate markdowns, price changes, reticketing and seasonal inventory counts; monitor inventory levels and write-offs.
- Maintain an organized, clean backroom and shipping/receiving area for efficient operations.
- Support daily operational tasks, assist with training logistics associates, and provide floor support as needed including service desk duties and occasional cashouts.
Requirements
- Minimum 3 years retail experience, preferably in a luxury environment; minimum 2 years in shipping/receiving, order fulfillment or inventory management.
- Proven attention to detail in processing incoming/outgoing merchandise and maintaining accurate records.
- Ability to lift and move heavy boxes and perform physical tasks (bend, kneel, stand) required in a stock room.
- Strong communication skills, team player mentality and ability to work independently to achieve store goals.
- Familiarity with POS accuracy, inventory audits, packaging standards and loss prevention practices.
