Operations Associate

Summary

The Operations Associate supports daily store operations, client service desk functions, and omni order fulfillment at a luxury menswear store in Winnipeg. Responsibilities include processing POS transactions, managing cash handling, picking e-commerce and IST orders, maintaining inventory and merchandise standards, and assisting with visual merchandising and events. The role works cross-functionally to ensure efficient logistics and exceptional customer service.

Responsibilities

• Process client transactions accurately through the POS and maintain client records.
• Manage daily cash handling tasks including opening/closing registers and preparing deposits.
• Pick e-commerce and IST orders, support BOPIS operations, and achieve targeted pick rates.
• Support logistics and on-floor activities such as markdowns, re-ticketing, re-tagging, and restocking returns.
• Assist with seasonal inventory preparations, counts, and visual merchandising setups.
• Provide basic client resolution at the service desk and support sales floor inquiries as needed.

Requirements

• Minimum of 2 years retail experience, preferably in a luxury environment and in a customer-facing role.
• Experience with shipping, receiving, merchandising, order fulfillment, and inventory management.
• Service desk or client-facing experience providing exceptional customer service is preferred.
• Strong service orientation, interest in retail technology, and ability to use tech solutions to support operations.
• Ability to multitask, work effectively in a team, and communicate clearly while managing busy client flows.