Retail Training Manager

Bulgari Corporation of America is seeking a Retail Training Manager for the US Northwest region within our North America network. Reporting to the Director of Training, North America, this role involves engaging in all training activities to support the assigned territory.

• Analyze existing content and identify learning opportunities, supporting the team in creating necessary content.
• Upskill sales teams on watch knowledge, including high-end complications.
• Deploy and reinforce trainings to Store Managers and Client Advisors on Bulgari client experience, selling techniques, and product collections.
• Participate in retail coaching and in-store observation, providing feedback to Store Director and Director, Training North America.
• Collaborate on the onboarding process of all regional retail hires.
• Assist in the localization of training initiatives launched by central training.
• Create, monitor, and track store visits to support key regional initiatives.
• Partner in the preparation, execution, and follow-up on in-store trainings.
• Monitor all eLearning platforms for the assigned market.
• Follow-up and build on needs analysis and action plans related to Mystery Shop and Voice of Client initiatives.
• Perform ad-hoc projects as required by management.
• Collaborate with interdepartmental committees or task forces as necessary.

• Minimum of 5 years of sales and/or training experience in a luxury environment.
• Extensive watch knowledge required, with supplemental certification with FHH or similar as a plus.
• Understanding of competitive watch market with strong knowledge of micro-mechanics.
• Supplemental certification with GIA, FHH, or similar is a plus.
• Knowledge of eLearning platforms and Microsoft Office applications.
• Ability to manage departmental budget and process expense reports in a timely manner.
• Ability to navigate various professional environments in an agile manner.
• Ability to travel domestically and internationally up to 50%-70% of the time.