Summary
The Sales Ambassador delivers personalized, high-touch service to customers, builds lasting client relationships, and represents the Ralph Lauren lifestyle through thoughtful styling and product expertise. This role supports store performance by driving sales, meeting key performance indicators, and acting as a leader and resource on the sales floor.
Responsibilities
- Provide exceptional customer service, assess customer needs, and offer personalized styling recommendations.
- Drive individual and team sales results by meeting or exceeding KPIs and supporting monthly/quarterly goals.
- Use CRM and digital tools to capture customer data, clienteling, and outreach to grow personal business.
- Coach and guide Brand Ambassadors to reinforce customer-centric behaviors and relationship-building skills.
- Maintain store visual standards and contribute to store initiatives, community outreach, and hiring efforts.
- Adapt service for both in-person and remote customers and balance multiple tasks while prioritizing the customer experience.
Requirements
- Sales experience in a high-volume specialty retail environment preferred.
- Strong communication skills and ability to build positive customer and team relationships.
- Ability to operate the register, stand and walk for extended periods, and maneuver around the sales floor and stock areas.
- Ability to lift and carry up to 30 lbs and perform moderate climbing.
- Flexibility to work days, evenings, and weekends as business needs require.
- Experience using digital selling tools and CRM platforms preferred.
