Summary
Sales Ambassadors deliver exceptional, personalized service to cultivate lasting client relationships and drive sales. They combine product knowledge, styling expertise, and digital tools to expand client engagement and meet individual and store goals. This role serves as an entry point for future management opportunities within the store.
Responsibilities
- Provide exceptional customer service, understand client needs, and offer personalized styling recommendations.
- Develop personal business plans and leverage outreach and digital tools to support clienteling and sales growth.
- Support team sales goals and collaborate to meet monthly, quarterly, and annual targets.
- Coach and guide Brand Ambassadors to foster customer-centric behaviors and relationship building.
- Capture customer data in CRM (Polo connect) to support client engagement and business initiatives.
- Maintain store visual standards and execute merchandising guidelines.
- Participate in store initiatives, community outreach, and team training activities.
- Provide feedback to management on category opportunities and assist with sourcing and recruiting talent.
Requirements
- Sales experience in a high-volume or specialty retail environment preferred.
- Strong communication and relationship-building skills with customers and colleagues.
- Ability to stand, walk, operate a register, and work on the sales floor for extended periods.
- Ability to lift/maneuver up to 30 lbs and perform moderate climbing.
- Flexible availability including days, evenings, and weekends to meet business needs.
- Comfort using digital selling tools and CRM for clienteling.
