Sales Ambassador

Summary

As a Sales Ambassador you will create personalized, high-touch shopping experiences that reflect the Ralph Lauren lifestyle. You will build meaningful client relationships, leverage digital tools for clienteling, and support the store in achieving sales goals while representing brand standards. This role is a customer-facing, sales-driven position supporting store performance and team development.

Responsibilities

• Deliver exceptional customer service with product knowledge and tailored styling recommendations.
• Drive individual sales performance and contribute to store sales plans and KPIs.
• Use CRM and digital tools to capture customer data and support clienteling and outreach.
• Coach and support Brand Ambassadors and collaborate with the team to uphold brand standards.
• Maintain visual standards, participate in store initiatives, and support hiring and training efforts.

Requirements

• Sales experience in a specialty or high-volume retail environment preferred.
• Strong communication and interpersonal skills with a customer-first approach.
• Ability to stand, walk, operate a register, and lift up to 30 lbs.
• Willingness to work a flexible schedule including days, evenings, and weekends.
• Experience using digital sales tools and CRM platforms preferred.