Summary
The Sales Assistant supports the Executive Sales Professional by managing client correspondence, appointments, order follow up, and in-store service to deliver a seamless luxury shopping experience and drive sales productivity.
Responsibilities
- Assist with client correspondence, appointment booking, and order follow up including shipping and returns
- Support alteration, order placement, and ensure accurate paperwork and tracking
- Provide in-store client service and personalized curated experiences with store leadership
- Ring client transactions for sales and returns as needed
- Facilitate product transfers from other stores for appointments or consignments
- Conduct personalized outreach to re-engage lapsed clients
- Prepare product pulls, fitting room setup and recovery, and maintain floor presentation standards
- Maintain client information in the concierge app and organize client engagement processes
Requirements
- Past retail selling experience preferred
- Interest in and appreciation for luxury and best-in-class service
- Strong communication and interpersonal skills and proactive initiative
- Basic computer skills including Word, Excel, PowerPoint, Outlook and SharePoint
- Ability to operate register and stand or walk for multiple hours
- Ability to maneuver on the sales floor, lift up to 30 lbs and climb a ladder as trained
- Ability to handle sensitive and confidential information with discretion
