Summary
Develop and maintain deep, long-lasting relationships with clients to drive sales, service, and loyalty in the men's footwear category. This commission-based sales role requires consistently exceeding individual and department sales targets while delivering exceptional customer service. The Sales Associate will use multiple channels to acquire and retain clients and stay current on product and fashion trends.
Responsibilities
- Consistently deliver extraordinary service to customers and exceed sales and service goals.
- Build and maintain a loyal personal client base through proactive outreach and relationship building.
- Communicate with clients via phone, mail, and electronic channels about new merchandise, events, and follow-ups.
- Attend product knowledge and vendor training sessions to deepen expertise.
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
- Resolve customer service issues and escalate to selling management when necessary.
- Ensure compliance with health, safety, privacy, and cybersecurity policies.
- Perform other duties as assigned to support store operations and sales objectives.
Requirements
- Minimum of 4+ years of experience in a commission-based luxury sales environment.
- Proven track record of meeting or exceeding sales quotas and performance targets.
- Flexible availability to work evenings, weekends, and holidays.
- Strong collaboration skills and ability to work effectively in a team-oriented environment.
- Active use of social media to promote personal brand and drive client engagement.
- Proficient with technology and multiple communication channels to strengthen client relationships.
- Demonstrated ability to proactively reach out to clients with curated product selections.
- Broad product knowledge across merchandise categories and strong understanding of current fashion trends.
