SummaryThe Sales Experience Manager at Cartier North America in Troy, Michigan, leads the team to provide exceptional client experiences, aiming to achieve or exceed the boutique's goals. This role involves motivating the team to cultivate ongoing and trusted client relationships, contributing to the Cartier legacy.
Responsibilities- Drive sales and care service team to consistently achieve or exceed sales targets and KPIs.
- Prepare and analyze sales reports and Maison tools for business development.
- Establish strong rapport with corporate partners and leaders across the Maison.
- Strategize outreach to local prestige market and cultivate partnerships to increase sales.
- Build a high-performing team through coaching and feedback.
- Lead and develop teams in partnership with boutique leader and HR.
- Communicate Maison strategies, boutique targets, and industry news.
- Lead boutique Client Development and Client Experience action plans.
- Plan and execute exceptional client experiences to build long-term relationships.
- Promote and lead change as a positive part of the boutique's success.
- Ensure team adherence to procedures and compliance.
- Optimize boutique operating expenses and budget oversight.
- Act as Maison ambassador and uphold boutique image.
Requirements- Bachelor’s degree in a related field is a plus.
- 7 to 10 years of management experience in luxury retail or hospitality.
- Experience managing direct reports and leading leaders.
- MS Office experience required; SAP knowledge preferred.
- Available to work retail hours, including evenings and weekends.
- Excellent interpersonal and communication skills.
- Strong attention to detail and ability to handle multiple tasks.
- Ability to work in a fast-paced, evolving environment.
- Strong understanding of client service needs and priorities.
- Collaborative approach with ability to foster a positive work environment.
We have summarized this job description for you, click apply to see more details from the employer.
