Summary
Sales Manager responsible for driving boutique performance through leadership, client development, and operational excellence at the Aventura Mall boutique. Role focuses on coaching teams, delivering exceptional client experiences, supporting strategic goals, and upholding brand standards.
Responsibilities
- Lead and coach boutique team to achieve sales targets and KPIs.
- Develop and execute strategic action plans to drive sales and client engagement.
- Partner with Store Leadership on corporate initiatives training and daily operations.
- Oversee opening and closing procedures and hold store keys as needed.
- Drive individual and store KPIs including appointments conversion and repurchase rate.
- Mentor team members and share product knowledge and best practices.
- Maintain boutique standards including visual merchandising and operational excellence.
- Support inventory accuracy with cycle counts and discrepancy resolution.
- Manage and resolve escalated client issues with appropriate partners.
Requirements
- Minimum 3 years of luxury retail sales experience.
- Experience with women and men ready to wear product categories.
- Strong written and verbal communication skills.
- Proven leadership capabilities and results driven mindset.
- Ability to adapt and perform in a fast paced environment.
- Experience leveraging CRM for client acquisition and appointment selling.
- Knowledge of loss prevention and operational procedures.
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