Summary
Sales Supervisor for a luxury fashion store at Gilroy Premium Outlets responsible for supporting management in driving sales, delivering exceptional customer experiences, coaching the team, and maintaining store standards and procedures.
Responsibilities
- Drive individual and store sales performance and commercial KPIs
- Lead the sales floor to deliver an excellent customer experience
- Maintain a guest ready store environment where clients feel welcomed
- Provide styling expertise and product knowledge to build sales
- Manage client contact and follow up on sales events and inquiries
- Foster collaboration and open communication with colleagues and management
- Open and close the store according to company procedure
- Ensure sales floor and stockroom are well organized
- Adhere to company policies and procedures
Requirements
- 3+ years experience in retail sales or industry adjacent role focused on customer service
- Prior leadership experience strongly preferred
- Proven ability to generate sales and develop client relationships
- Strong verbal and written communication skills
- Excellent organizational, follow up, and time management skills
- Computer skills including POS operation and Microsoft Office
- Passion for the brand and product offering
- Flexible to work evenings, weekends, and holidays
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