Seasonal Customer Service Representative - Mall Of America

Summary

Seasonal customer service role in a busy mall store focused on delivering friendly, efficient support to customers, resolving issues, and using store technologies to facilitate transactions. Schedule varies by week based on business needs.

Responsibilities

• Assist customers with a variety of transactions and provide a seamless experience
• Use and demonstrate expertise in store technologies and operating systems
• Defuse customer situations and provide timely resolution
• Ensure security and privacy of customer information through compliance and education
• Promote initiatives such as the rewards program to customers
• Inspire trust and positive teamwork among peers and leadership
• Prioritize multiple tasks in a fast paced environment

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency with MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks and work a flexible schedule
• Accountability initiative and a high level of ownership
• Willingness to work variable hours based on department needs