Summary
Seasonal Retail Associate supporting the selling team during peak holiday periods to enhance the client experience through welcoming guests, assisting across store areas, and executing sales transactions while maintaining a people first mentality.
Responsibilities
- Welcome clients at store entrances and within departments and transition them to appropriate associates
- Serve in different store areas based on business needs
- Process Point of Sale transactions accurately and efficiently
- Handle escalated customer issues and connect customers with management when needed
- Follow up on customer requests questions and needs
- Support buy online pick up in store and curbside pickup operations
- Partner with operations and managers to support alterations and pickups
- Support fitting room experiences when required
- Introduce clients to services such as alterations personalization food or beverage and delivery options
Requirements
- Minimum 1 year of experience in customer centric roles with proven ability to sell products and services
- Familiarity with retail and mobile technologies
- Willingness to work a flexible schedule including nights weekends and holidays
- Strong customer service and communication skills
- Ability to handle escalations and collaborate with management
- Capacity to support multiple store functions and adapt to changing business needs
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