SummaryThe Specialist, Designated Beauty Advisor develops deep, long-lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for achieving the sales target of their assigned brand.
Responsibilities- Consistently deliver extraordinary service to all customers.
- Exceed all sales and service personal goals and targets.
- Exceed all sales and service brand goals and targets.
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
- Share expert level of product knowledge with the entire store selling team.
- Maintain solid relationships with buyer, vendor, and selling manager.
- Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis.
- Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price change, and related sales support tasks.
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
- Comply with all Health & Safety policies and requirements.
- Perform other duties, as assigned.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative; working with and through others in a team-oriented environment.
- Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision.
- Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays.
- Minimum of two or more years’ experience in a commission-based sales environment.
- Prior retail sales experience as a product specialist in a luxury environment preferred.
- Entrepreneurial, competitive, self-confident, and self-motivated.
- Fully bilingual in French and English.
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