Specialist, Designated Sales Associate

Summary

The Specialist, Designated Sales Associate develops deep, long‑lasting relationships with customers to drive personal and brand sales within a luxury retail environment. Compensation includes an hourly base pay plus commission tied to achievement of personal and brand volume targets. The role requires delivering exceptional service, building a loyal client base, and supporting brand merchandising and promotional activities.

Responsibilities

• Deliver extraordinary service and personalized shopping experiences to all clients.
• Meet and exceed personal and assigned brand sales and service targets.
• Acquire new clients and develop and retain a loyal personal client base through regular communication.
• Share expert product knowledge with the selling team and support brand initiatives.
• Maintain relationships with buyers, vendors, and selling management and communicate merchandising suggestions.
• Support marketing and event execution to drive brand sales and opportunities.
• Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
• Resolve customer service issues and escalate to management when necessary while complying with privacy and safety policies.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years' experience in a commission‑based sales environment.
• Prior luxury retail product specialist experience preferred.
• Proven ability to exceed sales targets and work in a fast‑paced, multi‑tasking environment.
• Fully bilingual in English and French.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Entrepreneurial, competitive, self‑motivated, and highly collaborative team player.