Store Director - Westchester

The Sales Experience Director is responsible for sales and adoption of selling programs, by facilitating partnerships across functions and departments, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.

• Oversee people, product and placement, and sales promotion.
• Manage Client Development team performance and objectives through management of GSMs.
• Recognize outstanding Associate performance, address opportunities for improvement, and quickly resolve issues.
• Tailor leadership style to appropriately set expectations and coach for growth for different levels of direct reports.
• Set goals for Associates in alignment with department objectives and support Associates in achieving them.
• Develop, motivate, and train the management team in all aspects of the store.
• Provide consistent and frequent communication so all team members are aware of the store vision, goals, and expectations.
• Champion Neiman Marcus culture and values, and manage team to create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards.
• Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts.
• Oversee the floor to monitor coverage and presence for the store.
• Build a Customer Service-driven team, overseeing Customer Service efforts and escalations.
• Partner with functional leads for execution of in-store selling events.
• Seek to help others by identifying and meeting the needs of the team, customers, partners, and the community.
• Support the Store GM in fulfilling their duties, including backfilling for GM as needed.
• Drive towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for all sales departments.
• Oversee all aspects of merchandising and communications with merchant and vendor partners.
• Manage team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence.
• Determine strategic objectives in partnership with Store GM and set priorities accordingly.
• Oversee Client Development function in stores to meet overall client development and selling KPIs.
• Analyze and develop understanding of internal/external customer behavior, trends, and preferences, adjusting processes and standards accordingly.
• Plan and execute store budget and ensure guidelines are being followed to minimize operating expenses and maximize revenue.
• Facilitate cross-functional communication across store departments to optimize collaborative efforts.
• Fulfill store leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable.
• Actively participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by fostering a trusting and respectful environment for free and open participation, idea sharing, addressing concerns/challenges, setting goals, etc.
• Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to yield positive results.

• 10+ years of relevant experience, luxury retail fashion experience preferred.
• Prior retail senior management experience required.
• 4-year degree preferred.
• Demonstrated change leadership within team and organization.
• Proven track record achieving results across multiple businesses.
• History of building, leading, motivating, and coaching teams to achieve objectives.
• Advanced business acumen and analytical skills.
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives.
• Excellent oral and written communication skills.
• Strong attention to detail.
• "Win together" mentality.
• Advanced proficiency with MS Office Product Suite.
• Willingness to work a flexible schedule based on business need, including evenings, weekends, and holidays.