Team Lead

Summary

The Team Lead will support the Store Manager and Team Managers in mentoring and developing the sales team, building client relationships, championing sales goals, and ensuring a high level of client experience in a luxury retail environment.

Responsibilities

• Assist Store Manager and Team Managers in mentoring and developing team members
• Support selling activities and floor management to achieve sales goals
• Build and maintain strong client relationships and drive client loyalty
• Champion a specific product category and maintain product knowledge
• Co-create strategies to drive business results and market positioning
• Provide team support for daily store operations
• Deliver exceptional client interactions in line with brand standards

Requirements

• Proven experience in retail leadership or supervisory role
• Strong communication and relationship building skills
• Entrepreneurial attitude with ability to identify client needs and trends
• Ability to mentor and develop store team members
• Customer centric approach and commitment to delivering luxury service
• Knowledge of sales and floor management practices
• Availability to work retail hours and support store operations