Summary
The Team Manager leads and supports sales, operations and security teams to meet and exceed store targets while delivering an exceptional client experience. This role provides on-floor leadership, coaching and day-to-day oversight in the Director's absence. The manager drives client development, motivates the team and champions operational excellence.
Responsibilities
- Lead and motivate the sales team to achieve or exceed store and product category sales targets and KPIs.
- Actively participate on the sales floor, manage client relationships and drive client development activities.
- Model and coach a client-centric approach to elevate the customer experience and respond to client feedback.
- Recruit, train and retain top talent while providing ongoing coaching and performance management.
- Oversee store operations, back-of-house processes and internal controls to ensure efficiency and compliance.
- Support merchandising priorities and drive business through key product pillars.
Requirements
- Minimum of 3 years of retail or luxury retail store management or relevant customer-facing experience.
- Proven track record in sales generation and managing teams to achieve sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Proficiency with Microsoft Office and point-of-sale and client tracking systems.
- Ability to train, coach and develop team members and to lead by example on the sales floor.
- Authorization to work in the United States.
- Preferred: College degree and graduate gemologist training or GIA coursework.
