SummaryAs a Team Manager at our Madison Ave Flagship, you will lead a dynamic team to achieve business strategy goals through client engagement and connection. You will play a key role in driving strategic performance and ensuring budget and targets are met.
Responsibilities- Build and retain a talented team, ensuring career development and succession plans.
- Coach team members on Valentino Couture Centric organization principles.
- Promote proactive client engagement and increase distant sales.
- Conduct monthly performance reviews and provide feedback.
- Ensure team adherence to corporate image and standards.
- Onboard and train new hires effectively.
- Delegate tasks and responsibilities in collaboration with Store Manager/Director.
- Manage client experience and ensure exceptional Client Journey standards.
- Execute CRM activities to achieve retention and conversion targets.
- Communicate client feedback to Store Manager/Director and corporate partners.
- Manage VIP and Top Spender Clients and handle delicate sales situations.
- Adhere to loss prevention policies and ensure product safety.
- Communicate with Store Manager/Director and buying team for stock provision.
- Ensure visual criteria and guidelines execution in store.
- Lead operational tasks and manage cash and payment systems.
Requirements- 10+ years of experience in luxury retail industry.
- 3-5 years of management experience in luxury retail.
- Proven track record in sales and team development.
- Strong business acumen and understanding of store performance and KPIs.
- Excellent organizational and time management skills.
- Ability to develop relationships with clients and team.
- Clear and concise communication skills.
- Attention to detail and ability to handle multiple tasks under tight deadlines.
- Proficient in store sales and operations systems.
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