SummaryAs a Client Advisor at Tag Heuer in Short Hills, you will play a pivotal role in driving sales and delivering exceptional customer experiences. You will embody the brand's DNA and act as a passionate Brand Ambassador, both in-store and at events, while consistently achieving sales targets through effective selling techniques and collaboration.
Responsibilities- Increase boutique sales by working on individual KPIs and delivering memorable in-store experiences.
- Support colleagues and team members in the boutique.
- Ensure the best client experience by considering all possible client touchpoints.
- Propose new ideas to develop sales, including merchandising, events, and product mix.
- Build long-lasting personal connections with clients by leveraging all available resources.
- Achieve individual clienteling objectives and ensure qualitative client data collection.
- Communicate the brand story and technical details to build trust and long-lasting relationships.
- Contribute to daily processes under the supervision of Boutique management, including inventory, cash, and security.
- Coordinate aftersales operations and ensure compliance with internal control policies.
Requirements- Minimum 3 years of experience in a luxury retail environment.
- Knowledge and passion for watches, new trends in lifestyle, new technologies, and sports.
- Fluent in English and the local language; a third language is a plus.
- Strong selling skills, including client discovery, product presentation, and sales closing.
- Understanding of sales KPIs and clienteling KPIs.
- Digitally savvy with knowledge of digital tools and brand retail procedures.
- Client-centric mindset with excellent interpersonal and communication skills.
- Energetic, self-motivated, and adaptable to changes.
- Ability to represent the brand in and outside the store with great presentation skills.
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