No longer accepting applications

Assistant Store Manager

Posted 10 months ago
Ala Moana
Market: HI - Hawaii
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Assistant Store Manager
Ala Moana
Luxury Fashion, Luxury Menswear
Full time
Posted 10 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description


The Assistant Store Manager provides support in the overall management of the team, merchandise, and client experience. They will lead and develops the team, delivers operational excellence, drives the achievement of sales results, and ensures that the highest level of client experience is always delivered.


Team Management & Development

  • Empower and support the team so that they perform at their highest level to meet their individual and store objectives
  • Support in-store training routine and on-boarding of new hires
  • Assume the role of Store Manager in the absence of the Store Manager
  • Supervise store personnel and implement company policies
  • Identify, recruit, and develop talents in collaboration with the store leadership
  • Lead and empower the team to drive business: build a positive and harmonious work environment and champion collaboration within the team
  • Proactively assess and lead performance of the team associates
  • Act as a role model demonstrating sales leadership to the team by supporting them with Customer Journey, selling ceremony, client retention and encouraging cross selling
  • Ensure policies, brand standards and grooming guidelines are communicated and implemented

Client and Business Management

  • Build and maintain client books, meeting sales objectives
  • Handle quality of customer service to meet customer expectations
  • Help to develop improvement plans for improving Mystery Shopper Results
  • Implement appropriate CRM tools and develop dedicated clients
  • Be aware of market trends and give feedback to Store Manager
  • Support in building long term client relationships, leveraging the clienteling tools
  • Establish a client-centric mentality in store to ensure the highest level of client experience and proactively handle any situation that may arise
  • Partner with store leadership to communicate and encourage the team on corporate strategy and relevant business operations
  • Cultivate action plans to help boost business and increase product performance, leveraging visual merchandise, clienteling, training and collaboration

Visual Merchandising 

  • Work with the Visual Merchandising Ambassador to ensure Visual Merchandising is consistent with Company standards; periodically align visual merchandising and sales performance
  • Inventory Management
  • Ensure that merchandise is accurately handled, displayed, stored and maintained by team
  • Support in maintaining inventory accuracy and shrink rates within company standards, such as making sure cycle count procedures are accomplished per guidelines
  • Ensure opening/closing counting duties are completed as required
  • Retail Performance
  • Ensure accurate procedures are being met regarding cash, credit card and check processing
  • Control petty cash is in accordance with company policy and procedure
  • Support in ensuring top store standards is being implemented and met
  • Assist in morning briefs as needed

Additional Information


  • Minimum 5 years’ leadership experience in retail preferred
  • Minimum 3 years’ luxury experience preferred
  • Strong drive for results; goal oriented
  • Proactive interpersonal abilities: the ability to communicate effectively both verbally and in writing
  • Ability to use POS system and its inventory management functions
  • RTW experience preferred
  • Foreign language skill is a plus
  • Ability to work in a team environment
  • Ability to lift boxes / weight up to 10lbs
  • Bachelor’s Degree or equivalent experience a plus
  • Organizational and strong digital literacy required
  • Flexible availability, some nights, weekends, and holidays

About Fendi

The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style.

The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder.

In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry.

Today FENDI is synonymous with quality, tradition, experimentation and creativity.