Assistant to Personal Stylist

Responsibilities & Duties

1. 1. Drives and ensures an Excellent Customer Experience throughout the store
      • Personally ensures clients have been properly welcomed and greeted, acting as a personal host at store entrances, high traffic spaces in a timely manner, and takes cues from customer and connects clients with Client Advisors
      • Ensures seamless transitions across service levels based on customer needs and areas of interest and that any requests/issues mentioned by the customer are immediately addressed
      • Serves in different areas of the store based on business needs (covering breaks, etc.) and ensures sales associates are dynamically covering all areas/categories on that floor

   2. Makes the customer experience easy
      • Efficiently and graciously handles escalated issues by connecting customer with a member of the management team
      • Demonstrates timely follow-through on customer requests, questions and needs.
      • Support Bopis and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty

   3. Contribute to team’s success
      • Steps in as a partner to enhance and expedite the customer experience and support Fitting Room experiences when available
      • Transitions customer to appropriate associate based on service needs
      • Looks for opportunities to enhance the customer experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery, etc.

Qualifications

• Minimum 1 year of experience
• Experience in customer service-oriented roles with proven ability to sell product and services
• Familiar with and able to use retail and mobile technologies
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

Exhibits a high energy, positive and welcoming attitude to others

• Approaches each internal/external customer interaction in the spirit of developing a trusting relationship
• Effectively listens to others, and shows respect for others’ opinions
• Adapts to work effectively with others who have different communication/working styles
• Communicates with professionalism and tact
• Contributes to a positive work environment that makes work rewarding and enjoyable
• Consistently displays responsible, honest, and ethical behavior towards peers, customers, partners, vendors and others in the organization

Passion for Business

• Continually expands personal knowledge of new products, services, solutions and/or offerings, and uses that knowledge to gain internal/external customers.
• Exhibits a “can-do” attitude and willingness to take on challenges
• Works effectively and efficiently, contributing to team goals
• Prioritizes time and effectively uses resources to achieve personal goals
• Exhibits flexibility and remains calm in a changing environment

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one