Fragrance Ambassador

Overview:

The Fragrance Ambassador is overall responsible for representing Cartier Fragrances in an assigned door at an assigned retailer, achieving/ exceeding sales objectives and implementing and maintaining the brand’s promotional and merchandising strategies and image.

Key Responsibilities:

Sales

• Responsible to support the assigned store(s) to achieve/ exceed Cartier Fragrances sales objectives on a consistent basis, every month, remaining true to Cartier Parfums core values and mission.
• Create a memorable luxury shopping experiences for clients both in store and through client outreach.
• Foster a culture of building relationships and personal client interaction
• Maximize animation and sales during Retailer’s corporate sales events and promotions.
• Takes an omni approach to identify merchandise across all channels, using store’s technology, facilitate ordering, and serve their client’s needs. (i.e. DTC, Option 7)

Communication/ Technology

• Keep in store teams/ management constantly informed and motivated on brand goals, launches, promotions, events and any other pertinent information
• Partner with in store team to follow up and communicate with clients utilizing retailer’s clienteling tools, digital tools and social media; delivering omni-channel, next level customer service.
• Build relationships with store management to negotiate premium visibility and coordinate and execute events and animation.

POS Experience/ Events

• Develop strong relationships with clients, meet the needs of customers and recruit new clients. (Greet, Listen, Develop, Thank)
• Coordinate, set up, and execute events and animation adhering to Cartier Parfums guidelines.
• Assist Account Executive with executing mega events (i.e. Master Class, Trunk Shows).

Merchandising

• Monitor stock levels and communicate inventory issues/ concerns to Account Executive.
• Follow merchandising guidelines and keep counters and event set up clean and organized at all times.
• Manage and maintain testers, GWPS, and samples and visual elements provided by Cartier Parfums sales team and use them according to Cartier’s strategy.

Training

• Be knowledgeable on Cartier products, history, and the competitive environment, attend Cartier organized trainings (Zoom or in-store) and self-educate via Cartier training app
• On-going training of in store staff (individually, department stay & plays, morning meetings) on new and existing Cartier Parfums and brand values.

Policies & Procedures

• Comply with all Retailer’s store policies and procedures.
• Communicate professionally and support an elevated gossip free environment for customers, retailer employees, and colleagues.
• Adhere to Cartier dress code guidelines.
• Must communicate with Account Executive by phone, text, email, during normal business hours.
• Communicate to both B2b Staffing and Account Executive when unable to work assigned schedule due to illness or other.
• Clock in/ out and complete sales reporting on B2B Time Reporting App.

Technology

• Basic knowledge of technology required.
• Must be able to download and access company approved technology methods including; B2B Time Reporting APP, Cartier Training App, Ipad, Zoom for business related conferences/ training.