Job Mission
The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day-to-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.
Key Responsibilities
Operational excellence / compliance
- Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
- Coordinate efficient opening and closing procedures
- Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
- Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
- Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
- Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
- Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
- Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
- Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
- Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
- Support overall success of boutique audits; partner with management to implement and execute action plans
- Participate in daily set up and break down of boutique for opening/closing as needed
- Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
- Assist with special projects as needed
- Consistently reach and aim to exceed all KPIs
Maison / industry knowledge
- Develop fundamental brand knowledge to convey Cartier heritage and values
- Remain current on all industry news, local/global competition, and connection to community
- Share and collaborate with region and network peers on operational best practices
Teamwork
- Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
- Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
- Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
- Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
- Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
- Embrace and integrate diverse perspectives
- Be an active member of the network Operations co
Qualifications
Education
- Associate’s or Bachelor’s degree preferred
- Additional language skills are a plus
Industry experience
- Previous operations experience in luxury retail, service or hospitality industry is a plus
Technical skills / abilities
- Excellent computer skills and use of technology
- Ms Office experience required; Sap knowledge preferred
- Additional language skills are a plus
Personal skills
- Must be available to work retail hours (including weekends) and travel for trainings as needed
- Ability to work in a fast-paced, evolving environment
- Excellent analytical, organizational, and interpersonal communication skills are required
- Strong understanding of client service needs and priorities (internal and external)
- Frequent moving of packages and product
- Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
- Collaborative approach with ability to foster a united work environment with a “can do” attitude
- Intellectual curiosity and passion for learning
*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer
