As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
Summary Statement:
The Service Ambassador role functions as an integral part of the selling environment, specifically focused on welcoming clients, discovering the purpose for their visit, and guiding them through their journey. Their contribution enables a modern, seamless, luxury client experience, by anticipating client’s needs and removing potential obstacles. While the primary function of the Service Ambassador’s role is to support and deliver service excellence, they will also perform limited administrative and transactional duties, to support the client’s experience.
Responsibilities & Qualifications
1. Experience Leader – Provides Service Excellence, establishing Neiman Marcus as an Industry Leader for client experience
2. Process Expert – Guarantees the customer’s experience is efficient and easy
3. Services Champion – Global Store Experience Ambassador
Qualifications
Competencies
Passion for People
Passion for Business
Passion for Personal Growth
This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Information
NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.
Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.