Objective Of The Position
The Store Manager position is responsible for managing all aspects of the store, sales, staff, merchandise, client development, and ensuring exceptional customer service. The Store Manager is charged with creating and maintaining a positive, productive work environment in alignment with the company’s vision and objectives. The Store Manager is responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated teams and developing associates to enable them to progress in their careers at James Perse.
Essential Duties And Job Responsibilities
Business Development:
- Develop store business strategy including clientele development, staff incentives, and local partnerships focused on increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base. Present strategies to Store Management for review and approval.
- Local market knowledge of clientele base and brand competitors
- Awareness of business trends that relate to the success of the store
- Make recommendations for store renovations, upgrades, expansion, etc. in order to increase sales and remain competitive in the local market.
- Collaborate with cross-functional colleagues to achieve business objectives in partnership with Store Management
Sales Management:
- Provide recognition for top sales associates
- Maintain active leadership presence on the sales floor to demonstrate, assist, and coach sales associates through the sale
- Set the example for exceptional customer service and store standards
- Consistently drive and motivate the store team to achieve and exceed individual sales goals and store KPIs (UPT, ADT, etc.)
- Consistently ensure customers are the number one store priority
- Ensure that the sales team incorporates the James Perse lifestyle into the selling ceremony
- Ensure that the store team is fluent in product knowledge, company history, brand values and that brand messaging is consistent
- Proactively network and teach the store team how to consistently build and develop client base
- Proactively manage the clienteling function in the store and regularly measure success and opportunity
- Identify opportunities in product, sales, and team development and strategically present ideas and solutions to Regional Director of Stores
- Conduct him/herself as James Perse brand ambassador within the store, and in the local community
Customer Experience:
- Set the example by leading the overall selling culture, selling processes and clienteling efforts
- Ensure that the store staff consistently prioritizes the customer’s experience in the store
- Ensure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurate
- Ensure that the store staff schedules client appointments based on customers’ needs and requests, and offers services such as consignments
- Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors
- Lead, guide, and support the staff in creatively individualizing the customer experience
- Satisfactorily resolve customer issues and/or complaints
Staff Management:
- Continuous recruitment and sourcing of exceptional talent for the James Perse brand
- Facilitate new hire onboarding, and on-going training of existing staff members
- Clearly and consistently articulate the company’s expectations to the staff
- Set performance goals and objectives to the staff
- Ensure retention of top talent and succession planning in partnership with Store Management and Human Resources
- Coach, develop, and motivate staff through performance appraisals of store staff (monthly, annually, as needed)
- Identify individual and team training needs. Partner with Store Management and Hr to effectuate training.
- Consistently reinforce company standards and policies, and hold staff accountable in partnership with Store Management and Human Resources
- Conduct regular store meetings (i.e. morning, weekly, monthly, etc.) to motivate the team, and communicate corporate initiatives
- Ensure that all staff members adhere to the wardrobe standards for the current season, and appropriately represent the James Perse brand at all times
Operational Responsibilities:
- Ensure the staff’s adherence to all store standards (cleanliness, maintenance, etc.) on selling floor and back of house
- Supervise cycle counts and inventory management to ensure store shrink is at or below company target
- Maintain Visual Merchandising standards and ensure they are consistently upheld by the store team
- Ensure all staff partakes in the replenishment of product on the sales floor and maintenance of back stock
- Ensure maximum product is available on the floor, and it is sized, folded, and presented in accordance with company standards
- Complete all required daily and weekly reporting as requested by Corporate
- Manage timekeeping for the store staff
- Profit and loss responsibility for the store, with a focus on the controllable expenses (sales plan and operating profit)
- Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
- Make recommendations to improve the company’s operational systems, and processes in support of the Jp vision
- Perform other projects, as assigned
Principal Skills, Knowledge, And Personal Attributes Required
Special Skills:
- Must have strong computer skills (MS Office)
- Must have Teamwork, or similar retail system, skills
- Foreign language skills a plus
- Ideally has a cultivated and established clientele following
- Ability to relocate is preferable to maximize career development opportunities
Work Experience:
- Minimum 5-8 years experience in retail sales or related field, with at least 3 years of supervisory responsibility (more experience may be required for high volume stores)
Education:
- High School Graduate or Equivalent required
- College Degree Preferred
Competencies Required
Core competencies required for Store Manager:
- Ability to Multi-Task
- Building Effective Teams
- Business Acumen
- Comfort Around Higher Management
- Conflict Management
- Creativity and Innovation Management
- Customer Focus
- Dealing with Ambiguity
- Decision Quality
- Developing Direct Reports and Others
- Directing Others
- Drive for Results
- Hiring and Staffing
- Integrity and Trust
- Interpersonal Savvy
- Managerial Courage
- Managing and Measuring Work
- Motivating Others
- Organizational Agility
- Peer Relationships
- Priority Setting/Time Management
- Problem Solving & Process Management
- Strategic Thinking & Agility
