Passion for People
- Actively breaks down silos and barriers to foster an environment of cross-organizational collaboration, inclusiveness, information-sharing, and problem-solving
- Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
- Structures messages in a clear logical manner using the most appropriate communication medium
- Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
- Establishes a positive environment of achievement, recognition, and celebration
- Serves as a role model by establishing and adhering to high ethical standards
- Speaks with truth and candor, modeling how to challenge the status quo appropriately
- Creates a safe and trusting work environment that encourages open and honest dialogue
- Prioritizes focus on and commitment to exceptional internal and external customer service through reinforcing communications and learning opportunities
- Creates a gracious and welcoming environment for internal and external customers as well as other partners
Passion for Business
- Fosters creative thinking and risk-taking amongst partners and acts upon the best shared
- Demonstrates a history of effective decision making and coaches others in making good decisions
- Defines clear priorities and enables focus on most critical activities to improve performance
- Models flexibility and decisiveness in changing direction as the business environment dictates to achieve strategic objectives
- Fosters consistent reflection on past performance and continuously improve
- Encourages and scales idea-sharing
- Personally champions change initiatives, and assigns key change roles to direct reports, secures commitment to change, and coaches direct reports on their roles in the change
Passion for Personal Growth
- Continuously builds skills and knowledge through training, coaching, and career experiences
- Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
- Conveys energy and enthusiasm for Neiman Marcus Group and personal work
- Adapts personal approach in response to diverse situations and people
- Responds to unexpected changes in work environment with creativity and resilience
- Establishes and upholds high personal standards for individual work and environment
- Maintains a customer-centric mentality versus a solely store-centric one