Store Coordinator – Flagship

General responsibilities, shared by all Coordinators include, but are not limited to the below

• Support Appointment Desk by welcoming clients and connecting them with respective Client Advisors.
• Offer in-moment support by opening IT tickets, problem solving through ad hoc situations in service of the client experience, inclusive of JRNI, SalesForce, POS, etc.
•  Administer Valuation requests.
• Support in general business support across full store and on focused and assigned floors.
• Areas of Pride & Focus will be assigned based on needs of the business and key strengths of the incumbents.

Areas of Pride & Focus

Induction & Onboarding

• Aligned and focused all-team communication for Induction & Onboarding experience.
•  Act as logistics point person for all new hires and transfers into the NY Flagship. Liaise with various functional partners to support new hires with IDs, proper systems access, general store and business best practices, etc.
• Actively partner with Retail Learning team on sharing feedback from Induction participants and iterating on proposed solutions and improvements.
• Own and deliver identified parts of Induction training, introducing new members of the team to various functions and departments, formulating partnerships.
• Active voice of in-store priorities, sharing successes and amplifying defined strategies to new team members
  

Client Relations, Development & Experience

• Aligned and focused all-team communication for Client Relations initiatives, activities and priorities.
•  Support store teams by administering the client gifting strategy, inclusive or shipment and tracking, executing the action plan identified by the Client Advisor and the Team Manager.
• Work with Client Relations team to provide attendance lists for in-store events and activations.
• Administrative and coordination support for Client Advisors in creating client itineraries, engagement calendars, event invitations and special moments.
• Billing for client activations and supporting event budgets to efficiently track spending, by event,
• while identifying risks and opportunities
• Resource for client reassignment in SalesForce, in partnership with CR and retail team.

Creative Visual Merchandising & Corporate Real Estate Services

• Support general administrative needs of the CRES and CVM teams and departments
•  Manage Service Now channel for building maintenance support
•  Process payments and invoices via COUPA
•  Monitor and support facilities related building requests
•  Liaise between business external and internal vendors to facilitate seamless execution of instore
  events and activations

Client Services, Home & Accessories

• Support Client Services team with general business needs.
• Support Client Services Manager in resolving and addressing call backs for Client service surveys.
•  Support Home & Accessories business through product knowledge and general floor support.