As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
Role
As part of the Client Services team, your mission is to accompany our client throughout the full purchase journey (from discovery to after sales) and maintain a high level of customer satisfaction and retention. As the Client Services Lead Ambassador, you will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice throughout all channels (E-Business, Retail, Franchises and Wholesale) of communications. You will ensure you are promoting our values in the direction provided to CS ambassadors’. As a Lead Ambassador, your objective is to foster and maintain a supportive team dynamic, while coaching the ambassadors on best practices, policy & procedures, and retention techniques.
In your role you will ensure CS ambassadors are establishing strong relationships with our Retail, Eagle, Warehouse and HQ teams, to ensure an overall positive client experience. You will be the key contact for client escalations and work closely with the Assistant Client Service Manager to provide client feedback that will enhance the Saint Laurent client experience.
Mission
Brand Image
Operations Process
Client/Business Development
Profile
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
